Cancellation & Rescheduling Policy
We understand that plans can change. To keep things fair for all guests and allow us to properly schedule tours, we have the following policy:
Customer Cancellations:
-Cancellations made 48 hours or more before the scheduled tour may be rescheduled for a future date, subject to availability or refunded.
- Cancellations made within 48 hours of the tour are non- refundable.
No Shows:
Guest who do not arrive for their scheduled tour time will be considered a no-show and will not be refunded.
Weather & Safety:
-ThrillTrek Adventures operates rain or shine.
-In the event of heavy rain, severe weather, or unsafe trail conditions, ThrillTrek may delay, reschedule, or cancel the tour for safety.
-If ThrillTrek cancels the tour, guests will have the option to reschedule or receive a refund.
ATV Damage Responsibility Policy
Your safety is our priority, and our equipment must be operated responsibly to keep the experience enjoyable for everyone.
By participating in a tour, guests agree that they are financially responsible for any damage caused to the ATV due to misuse, reckless riding, negligence, or failure to follow guide instructions.
Example may include but are not limited to:
-ATV rollovers
-Collisions
-Submerging the ATV in water or mud
-Operating outside the designated trail
-Ignoring guide instructions
If damage occurs, the guest will be held responsible for all cost and reserves the right to charge the renter for repair cost or full replacement of ATV if necessary.
First time rider?
No problem!
Never ridden an ATV before? You're in the right place!
Our tours are beginner-friendly, and we'll make sure you feel comfortable before heading onto the trail.
Before the ride, we provide:
-A Safety Orientation
-Instructions on how to operate the ATV.
-Guidance on trail riding techniques.
Our experienced guides will lead the group at a comfortable pace so everyone can enjoy the ride.
If at any time you feel unsure or need assistance, our guides are there to help.
Our goal is simple:
Make your first ride safe, fun, and unforgettable.
Safety Rules
For everyone's safety, the following rules must be followed at all times:
-Helmets must be worn at all times while riding.
-Follow the guide and stay on the designated trail.
-No reckless driving or racing.
-No phone use while operating the ATV
-No alcohol or drug use before or during the ride.
Riders must follow all guide instructions
ThrillTrek Adventures reserves the right to end a ride early or remove a rider who does not follow safety rules, without refund.